Refund policy

Thank you for your interest in our made-to-order products! Since these items are crafted specifically according to your selections, we are unable to accept returns for refunds.

Here's why:

• Customization: Made-to-order products are unique to your specifications, making them difficult to resell to other customers.
• Production Process: Once your order is confirmed, we begin production using the materials and specifications you've chosen.

We encourage you to:

• Carefully review the product description and customization options before placing your order.
• Double-check all selections, including size, color, and any personalization details.
• If you have any questions, please don't hesitate to contact us before finalizing your order.

We are happy to help in other ways:

• Order Cancellations: We understand that plans can change. If you need to cancel your order before production begins, please contact us within 24 hours of placing your order.
• Exchanges: In the unlikely event you receive a faulty item, we will gladly replace. Please contact us within one (1) day of receiving your order to initiate an exchange.

We appreciate your understanding and hope you love your custom-made product!